Legal
Refund Policy
Last updated: July 2026
Every piece is made to order from your audio. We want you to genuinely love it — here's exactly how revisions and refunds work, in plain language, with nothing hidden.
First, we make it right — free revisions
- Unlimited free revisions. Layout, wording, spacing, style — we keep adjusting your piece until you're happy with it. Most concerns are solved in a single round.
- Typos and wrong details fixed free. A misspelled name, wrong date or caption — just tell us and we correct it at no cost, even if the detail came from your own order.
When you can get a refund
Because this is a personalized digital product — made uniquely for you, with nothing to physically return — refunds are for a genuine problem with the product, not for a change of mind after a correct piece was delivered. You are covered if:
- You never received your files.
- The files arrived corrupted or unusable and we can't send a working copy.
- There is a real error on our side that we are unable to fix through revisions.
You have 30 days from delivery to report a problem. Please give us the chance to fix it first — a refund applies only if we genuinely can't make it right.
What isn't refundable
- A change of mind after a correct, agreed piece was delivered.
- A detail you asked for and received as requested (we'll still gladly revise it — just ask).
This keeps it fair both ways: you get a piece you love and unlimited help to get there, and the guarantee isn't used to obtain a finished, personalized product for free.
How to request
Email hello@soundvows.com with your order number and what's wrong. We reply within 24–48 hours.
How refunds are issued
Gumroad is our Merchant of Record and processes all payments and refunds. Once a refund is approved, Gumroad returns the amount to your original payment method. Gumroad's own Terms also apply to your purchase.
Duplicate or failed charges
If you were charged twice or a payment failed, contact us or Gumroad and we'll sort it out quickly.